1. Who we are
LOWDOWN (“LOWDOWN,” “we,” “us”) is a communication-intelligence app that helps you understand and respond to messages. This policy explains what we collect, why, and the choices you have. It applies to our iOS app and to lowdown.chat.
2. The information we collect
Information you give us
- Message content you submit. When you use DECODE, REPLY, REVIEW, or SCRIPT, you paste or type the message you want help with. We process that text to produce your result.
- Account information. If you create an account, we store the identifier you sign in with (for example, an Apple sign-in token or email address).
- Waitlist email. If you join the founding-member waitlist on lowdown.chat, we store your email address so we can email you at launch.
- Payment information. Subscriptions are billed through Apple. We never see or store your card details — Apple does. We receive only your subscription status (active, expired, tier).
Information we collect automatically
- Usage data. Which features you use and how often, so we can apply your plan limits and improve the product.
- Device & diagnostics. App version, device type, and crash logs to keep the app stable.
3. The messages you paste — how we treat them
This is the data that matters most to you, so we are specific about it:
- Your message text is sent securely to our AI processing providers solely to generate the result you asked for.
- It is not used to train AI models. We instruct our providers to exclude your content from model training, and we do not train on it ourselves.
- We do not retain the content of your messages after your result is produced, except where a feature you turn on (such as Pro history or the relationship memory bank) stores it for you. You can delete that stored history at any time.
- We never sell your message content and never share it for advertising.
4. How we use your information
- To provide the four modes and return your results.
- To enforce free, Plus, and Pro plan limits.
- To operate accounts, billing, and customer support.
- To secure the service and prevent abuse.
- To email you about the app if you joined the waitlist.
- To comply with our legal obligations.
5. Who processes data on our behalf
We use a small set of trusted providers (“sub-processors”) to run LOWDOWN. They may process data only on our instructions:
- AI providers (e.g., OpenAI, Anthropic) — generate your results from the text you submit.
- Vercel — hosts the website and app backend.
- Upstash — stores the founding-member waitlist.
- Apple — processes subscriptions and payments.
We do not sell your personal information to anyone, and we do not share it with third parties for their own marketing.
6. Data retention
We keep account and subscription data for as long as your account is active. Waitlist emails are kept until you ask us to remove them or the launch campaign concludes. Message content is not retained beyond producing your result unless you have enabled a history feature, which you control. When you delete your account, we delete or anonymize your personal data within 30 days, except where we must keep records to meet a legal obligation.
7. Your privacy rights
Depending on where you live (including under GDPR in the EU/UK and the CCPA/CPRA in California), you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Delete your data.
- Receive a portable copy of your data.
- Opt out of any sale or sharing of personal data (we do neither).
- Withdraw consent at any time.
To exercise any of these, email privacy@lowdown.chat. We will not discriminate against you for exercising your rights.
8. Security
We use encryption in transit, access controls, and reputable infrastructure providers to protect your data. No method of transmission or storage is perfectly secure, but we work to protect your information and to notify you and regulators of a material breach as the law requires.
9. Children
LOWDOWN is not directed to children under 13, and we do not knowingly collect personal data from them. If you believe a child has provided us data, contact us and we will delete it.
10. International transfers
We operate in the United States, and our providers may process data in the U.S. and elsewhere. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) for international transfers.
11. Changes to this policy
We may update this policy as the product evolves. We will post the new version here and update the date above. Material changes will be communicated in-app or by email.
12. Contact
Questions or requests: privacy@lowdown.chat.